Facing significant access control challenges, Malloree Coleman, Community Manager at Idlewilde Apartments (Asset Living), turned to Gatewise and saw major improvements in security, resident satisfaction, and the everyday simplicity of access for residents and staff alike.
Meet Malloree Coleman, Community Manager at Idlewilde Apartments, an Asset Living community, who took on significant access control challenges and came out the other side with a system residents and staff actually enjoy using.
With extensive experience in the property management industry, this leader is energized by the parts of the role that keep a community running well: community operations, team leadership, and the daily problem-solving and logistics that come with the job, along with the career growth the work makes possible. Staying ahead on technology comes through vendor partnerships, peer networking, and direction from company leadership.
Before Gatewise access control was a real problem. The community was dealing with significant issues, the kind that show up as resident complaints and pull the team away from everything else they need to do.
The community's access control was creating significant, recurring problems, leaving residents without dependable entry and the team absorbing the fallout.
Access issues turned into a steady stream of resident complaints, adding friction to operations and taking time away from higher-value work.
Gatewise replaced the old system with access that is genuinely easy to use on both sides of the desk. Residents move through the community with their phones, and staff manage everything from one straightforward portal.
Cellular-first hardware that does not depend on a network connection at each access point keeps entry consistent, bringing the community's access control up to a modern standard residents expect.
Customer success is part of the offering, not an add-on. From onboarding through daily operation, the team has real support and responsive customer service behind them.
Access-related complaints dropped after implementation, giving the team back time that used to go to troubleshooting.
With dependable entry and a simpler experience, resident satisfaction rose across the community.
Residents and staff report greater confidence in who can access the community, supported by reliable, authorized entry.
Gatewise brings real simplicity to access control for our residents and our staff, and the support we get from them is excellent.
In under six months with Gatewise, Idlewilde Apartments turned access control from a significant pain point into a simple, reliable system that residents and staff appreciate, backed by support the team can count on. The change cut access complaints, lifted resident satisfaction, and strengthened everyday confidence in community access. Asked whether they would recommend Gatewise to other communities, the answer was an unqualified yes.
Gatewise offers a simple and modern gate entry system that provides residents with a mobile app and managers with a cloud-based management portal.
